We are a small team doing big things. We have a passion for our work and a desire to get more children active and adopting a healthy lifestyle by contributing to their physical, emotional and spiritual development.
Our core values are central to our mission and they govern our behaviours;
Servant Hearted (seek opportunities to serve others, treat others as you expect to be treated, listen first)
Honest (be truthful, take responsibility, speak up)
Progressive (try new stuff, get things done, think ahead)
Remarkable (be dissatisfied with ordinary, do whatever it takes, make someone’s day)
Live the Kings Factor (have fun, enjoy your work, find reasons to celebrate)
What we’re looking for
We are always on the lookout for great people to join our team and make a difference to children and parents over our busiest period of the year.
You will be highly personable (especially over the phone) with 1-2 years’ experience in a customer service role (connecting to our customers is essential)
You will need a high level of verbal and written communication with attention to detail with excellent computer skills
You will ideally have some sales experience in retail, over the phone or in person
You will be based at Sheffield Head Office working 37.5 hours Mon-Fri within 8am-6pm however the nature of our work often means evening or weekend work at peak times
You will report directly to Membership Manager and be involved in our team Monday Morning Meetings and Quarterly Briefs
The impact you’ll have
Delivering outstanding customer service to parents whilst maximizing membership bookings of Kings Camps throughout our peak season through:
Understand all aspects of the Kings Camps booking and membership services
Understand and help to deliver the sales and service targets
Provide excellent customer service to both new enquiries and existing members
Maximise bookings from potential and existing members
Build our reputation with members by communicating Kings Camps values and personality consistently in all interactions
Provide timely and appropriate response to enquiries, questions and complaints
Provide requested information to members via phone, email, post or other means
Provide other support for marketing and membership activities as requested by the Membership Manager
What’s the worst part of the job?
You will talk non-stop throughout the day and may not want to talk in the evening.