Responsible for direct communications with all concerned departments for smooth operation and ensure convenience, satisfaction and memorable experiences to the guests. Accommodate for customized guest requirements. Good knowledge of hotel premises and places of interests.
Actively support and have good comprehension of the Core purpose, Vision, Core values, Core passions, Virtuous circle, Best practices, Goals, Objectives, SOP, PnP and Soneva way.
To assist the Villa Operations Manager in delivering the highest standards of service throughout the LIFE Department ensuring complete guest satisfaction.
Ensures that the Best Practices of Soneva are fully implemented, maintained, and exceeded throughout LIFE departments to reach guest satisfaction.
To act as a mentor for rest of the host and manages by supervising, guiding and motivating them.
To manage all children’s activities in or outside the Den and Teen Den, such as growing sprouts, cooking lessons, mini construction site for kids (earmark an area, shade it and start either small projects that can be finished within a week or a long ongoing 1 year project), cocoons (suspended nest/hammocks), bird watching, treasure hunt, jogging trail walk (identify trees and plants), walk of south beach (talk about tides, beach clean up to build environmental awareness), kite flying, Frisbees, UFO solar balloon, giant bubble making, introduction to astronomy, juice and smoothie class, cake decorating at ice cream parlor, chocolate truffles at chocolate room, Mini Master Chef class, cookie shape baking etc..
Oversee and develop the Nanny Service as a seasonal revenue stream for the resort. Personally connect with guests to ensure they are happy with their service and if there are opportunities to develop the service or bookings further.
Assist the LIFE Manager/Director in controlling departmental financial budgets and forecasting through constant monitoring.
Constantly communicate with all hosts the business plan of the resort and the targets set up for the department and to ensure that they are kept up-to-date with financial information.
Monitors the correct billing of revenues, cash control, float balances and credit balances and carefully monitor and authorize allowances and complementary.
Ensure that all guests are escorted on arrival and departure to provide a warm welcome and fond farewell.
Supports each operational department during peak times to ensure personalized and professional service to our guests at all times.
Champions the service recovery process of the resort and to ensure that guest complaints and comments are investigated and dealt with on a timely manner until full guest satisfaction is reached. Brings all important guest complaints to the notice of the LIFE Director.
Diploma in Hotel Management or equivalent.
Minimum 2 years of experience
English with ability to communicate clearly and knowledge as well as abilities in other languages would be beneficial
Complete knowledge of policies and procedures; rules and regulations, facilities and services, first aid and firefighting preferred, full range of Front of house services and operations